About PaintOne
A Family-Owned Business
Since the beginning of its operations in 2006, Paint One has vouched to be different from other painting companies. With an emphasis on professionalism, customer service, and the desire to grow and always be better, Paint One set out on a journey to become a premier residential and commercial painting company. 14 years later and hundreds of homes and building painted with a near perfect customer satisfaction rating, we can say with confidence that we have achieved our goal of being a premier painting company.
Even though we started small back in 2006, we set out to make a big impact on the painting industry by being a different kind of painting company – one that truly cares about customer satisfaction and stands behind the quality of its work. Our goal is to keep being the best painters in town and provide excellent customer service while remaining competitive with our pricing.
The owner of Paint One has always felt that there was a strong need in the industry for a dependable house painting company that homeowners could trust to do an excellent job every time.
Over the years, we have experienced tremendous growth both with our residential and commercial painting services. We owe our success to our customers who so kindly referred us to their friends and family members, over and over and over.
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Customer Service
Our top priority at Paint One is to provide excellent customer service. For us, customer service is making sure we listen to our customers and respond promptly to their requests. It's about efficient daily communication so our customers know about how their project is going. We work hard to ensure our customers have the best experience possible with our company. We always go the extra distance to make sure our customers are satisfied with every aspect of the services we provide and we want our customers to feel they made the right choice in selecting Paint One as their Charlotte residential painting company for their project.
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Quality Workmanship
The high quality of our workmanship is what sets Paint One apart from other residential painting companies. We only hire the most skilled professionals and trained them to be even better. Being a great painter is not just about the ability to paint well – it's also about managing time and resources efficiently, being personable and professional. It's about doing honest work and not cutting corners when customers are not looking. Our painters are hardworking, detail-oriented and eager to do a great job for you. They have worked on hundreds of residential painting projects and are ready to make you the next satisfied customer.
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Passion for Our Work
It's not a gimmick – we are truly passionate about painting. To be successful in business, you need to be passionate about what you do. At Paint One, we are passionate about painting and it shows! Our love for painting is what keeps us setting new benchmarks in the industry. We continuously push to be better at what we do. We leverage technology to facilitate communication between customers and our team. We are committed to ongoing learning so we can make better product recommendations to our customers. Only when you love what you do can you be that committed to excellence and that's exactly what we deliver.
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Fast Response Time
One of our strengths is our company-wide commitment to respond quickly to customers' needs. Not only are we fast at setting up appointments for in-home estimates (usually within 48 hours), our lead time to start work on a residential painting project in Charlotte is only two weeks from the date of acceptance of our proposal. The reason why we are able to commit to such short lead times is that our painting operations are scalable. We have the manpower, resources and the logistics in place to start on residential painting projects quickly.
Why Paint One?
At Paint One, we care. We care about our customers, the quality of our work, our reputation and our employees. Since starting our operations in 2006, we have always set out to be a different type of painting company. In our opinion, too many painting contractors shortchange their customers and do not care about the quality of their work. One way we show we care for our customers is by informing them daily about work progress on their painting project. At the beginning of a job, we assign a supervisor to our customers. The supervisor is the point of contact and is available 7 days a week by phone, text, and email.